Client Safety & Well-Being

The safety and comfort of our clients is central to everything we do.

• Zero-tolerance approach to abuse, neglect, exploitation, or discrimination
• All caregivers follow established safety and emergency procedures
• Care promotes independence while reducing risks at home

Caregiver Screening & Training

Our caregivers are carefully selected and supported to ensure consistent, high-quality care.

• Background and reference checks completed prior to placement
• Ongoing training in safety, personal care, mobility, and communication
• Professional conduct, reliability, and accountability at all times

Privacy & Confidentiality

Protecting personal information is a priority.

• Client information handled with strict confidentiality
• Personal and health details shared only with authorized individuals
• Records securely maintained in accordance with privacy standards

Health & Infection Control

We follow best practices to promote a healthy and safe care environment.

• Strict hygiene and infection-prevention guidelines
• Illness and exposure protocols to protect clients and staff
• Safe lifting, transfers, and home safety practices

Compliance & Professional Standards

• Operations aligned with non-medical home care regulations
• Appropriate licensing, insurance, and vendor approvals maintained
• Approved ICBC vendor meeting all ICBC standards and reporting requirements
• Ethical practices, transparent communication, and fair billing

Client Rights & Responsibilities

We believe strong partnerships lead to better care.

• Right to respectful, dignified service and open communication
• Encouragement to share accurate information and care updates
• Questions and feedback are always welcome